CPO Warranty FAQs

Q: When does the extended coverage take effect?

A: Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.

Q: Who will honor my Extended Limited Warranty?

A: Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. And warranty work will be done using Genuine Mercedes-Benz Parts.

Q: Will I be asked to pay any sort of deductible?

A: Absolutely not. Unlike many other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts, or labor.

Q: Can I transfer the Extended Limited Coverage Warranty?

A: If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.

Q: What if I have other warranty questions?

A: Your Mercedes-Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you're never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES), with representatives standing by to respond to all types of Mercedes-related warranty questions, 24 hours a day, 365 days a year.

Q: What if I want to talk to my local dealer about CPO?

A: Speak to Zimbrick European, in Madison, 2300 Rimrock Road, 53713. They will be more than happy to assist.

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